Tag Archives: Listening

Recommended Reading: What Great Listeners Actually Do

Jack Zenger and Joseph Folkman have a good article on the Harvard Business Review site that was published originally in the July 14, 2016 issue.  The article is titled “What Great Listeners Actually Do” and presents the results of their analysis of nearly 3500 participants in a development program designed to help managers become better coaches, and what specifically those who were identified as the best listeners (top 5%) were doing and how that compared with others.

There are a number of take-aways for business analysts here, as being good listeners is something I consider critical to our job.

Enjoy!